Refund & Shipping Policy — Peak Wellness Co

# Refund & Shipping Policy **Last updated:** September 24, 2026 ## Shipping Orders that require a prescription ship after a licensed provider approves treatment and the pharmacy fills the order. Most orders ship within 2-5 business days of approval. You will receive tracking information by email. ## Declined treatment If a licensed provider determines a product is not appropriate for you, you will not be charged for that product. Any consultation fee already performed may be non-refundable. ## Lab work Some products require lab work before treatment can begin. Your order will be held until results are reviewed. ## Refunds - **Before shipment:** contact support@peakwellness.co and we will cancel and refund the product amount. - **After shipment:** for safety and regulatory reasons, prescription medications and temperature-sensitive products cannot be returned or resold, so they are non-refundable once shipped. - **Damaged or incorrect items:** contact us within 7 days of delivery with photos and we will replace the item or issue a refund. ## Subscriptions You may cancel a recurring plan at any time before the next fill date by emailing support@peakwellness.co or from your account page. Fills already dispensed are not refundable. ## Contact support@peakwellness.co · (317) 555-0142